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Public Sector Performance Measurement

Government of Canada

Performance and results-based management are part of the modern management agenda of federal, provincial, and municipal governments. Measuring and reporting on performance demonstrates accountability for public spending and links government activities and services with results for citizens. It also serves as an important source of information for decision-making useful to legislative assemblies, citizen groups, senior managers, central agencies, clients, partners, and program managers and staff.

Of late, the spotlight on performance and results-based management has intensified.

Reporting structures such as the Management Accountability Framework (MAF) and the Program Activity Architecture (PAA) require that program level activities, outputs and outcomes (with associated performance measures and targets) connect to Departmental and government-wide goals and priorities. These serve as the foundation for integrated planning, including decisions about approving and allocating resources.

The Policy on Evaluation requirement that evaluations are explicitly linked to the Expenditure Management System (EMS) and that all direct program spending is evaluated once every 5 years by 2013 to ensure that there is reliable, evidenced-based information to determine if government programs are achieving their intended results.

In addition, financial pressures and cost cutting measures such as Strategic and Operating Review (SOR) and the Deficit Reduction Action Plan (DRAP), have put increased scrutiny on the use of public funds and often mean that government is expected to do more with less.

In this context, rigorous performance measurement and evaluation become an integral tool for public sector managers.

To learn more about our Program Evaluation Services, please click here.

Consulting Services

To help you with your performance measurement and evaluation needs, Delta Partners can provide the following services:

 

Performance Measurement Strategy Development

The first step in developing any performance measurement regime is to develop a strategy to ensure successful outcomes. This involves determining needs, setting-goals, assessing capacity, identifying systems, process procedures, and planning for strategy implementation.

Delta Partners can provide planning and policy analysis, as well as strategic, operational, and business planning to help you structure and prepare to implement performance management in your organization.  To help you with the transition to new performance management structures and processes, Delta can offer change management and business process improvement services.

For more information on how we can help you develop your performance measurement strategy, please visit these related solution pages:

 

Performance Measurement and Reporting Frameworks

The implementation of performance measurement in an organization requires supporting frameworks to guide the ongoing collection, monitoring, analysis and reporting of performance data. Appropriate benchmarks and key performance indicators help to support these frameworks by collecting relevant information for decision-making and analysis. Delta Partners can help you with the design of performance measurement and reporting frameworks that will enable you to effectively manage resources and achieve results. 

 

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Benchmarking & Key Performance Indicators

A key component of any performance measurement framework is benchmarks and key performance indicators (KPIs). Benchmarks and KPIs are used to collect key data that can be assessed, analyzed, and track performance and achievement of results. For the best efficiency and effectiveness, benchmarks and KPIs should cascade from high-level organizational outcomes to specific activities. They must also be supported by performance and data collection systems that can not only collect data, but also validate trends, variances and help to identify potential issues with performance.

Delta Partners can help you identify and select benchmarks and KPIs or, alternatively can help you assess if the benchmarks and KPIs are appropriate and still relevant. Where changes are required, we can help with the transition through our change management services.

 

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Logic Models

Logic models are tools for understanding how individual program activities contribute to achievingorganizational priorities. They convey, in a visual format, the key interrelationships between what an organization does and the results it wants to achieve.  Logic models support all organizational facets from design, planning, communication, evaluation and learning, and provide considerable value to programs and subsequently, organizational effectiveness.

In our experience, while logic models are excellent performance management tools, they can also serve as a strategic processto allow management and staff to critically review and improve thinking about the “raison d’être” of an organization.

Delta Partners can lead or help facilitate the development of your logic models using a variety of techniques including Scenario and Root Cause Analysis.

 

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Systems, Process and Procedures Review

Underlying all performance measurement are systems, processes and procedures. These are essential for ensuring that data is collected to support benchmarks and KPIs and then used for accountability and decision-making.

Using process improvement services, we can help you to assess if the systems, processes, and procedures used for the collection, analysis and reporting of performance measures are adequate and functioning as intended. When improvements are required, we can assist you with these transitions through our change management services.

 

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Presentation and Reporting Performance Information

The true value of performance measurement and evaluation results comes from its use in decision-making and accountability reporting.  Delta Partners can assist you with structuring and presenting your performance information through the application of tools for difference audiences such as the Balanced Scorecard method.

 

If you would like to discuss your performance management needs with a Delta Partners associate please click here to contact us for a free, no-commitment consultation.