Our Client Services program is an integral component of our Warranty and Project Quality Assurance practices. It is our way of ensuring that we are well placed to remedy issues that may arise during the course of a project in a timely manner and that we deliver a final product that exceeds your expectations.
Much of what we do is behind the scenes, but a Client Services representative attends some client meetings such as the kick-off and other key project milestones. Client Services will conduct a Post Project Assessment (PPA) within a few months of project closure to take account of lessons learned during and after the project. Useful information often emerges after the completion of a project such as feedback on the use of the findings or recommendations, and issues around implementation. We believe that we best serve our clients by taking a broader perspective than simply the duration of a project.
If you have any questions or concerns regarding related to our engagement with you, please contact Debra Sunohara, Director of Client Services.