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Change Management and Organizational Design

All strategic change initiatives - ranging from new IT systems, business process adjustments and organizational mergers to 'softer' organizational development projects - run the risk of encountering significant resistance from employees and/or external stakeholders. This results in cost overruns and, in some cases, outright failure. Based on an easily understood formula for assessing the people-based barriers to change, we can offer your organization a sound, common sense approach to organizational change management that saves time, saves money and increases the overall effectiveness of project outcomes. 

Consulting Solution:

We have been a leading advocate and purveyor of organizational learning solutions since 1989 – making ours a pioneering practice in ‘Learning, Innovation and Change Management’, a foundation element of the Management Accountability Framework (MAF) which was formally adopted by the Public Service in 2003. We have continued to develop this practice in alignment with MAF expectations, and we offer a mature solution to the challenge of developing and maintaining a flexible, responsive organization with an integrated management regime.

Our approach to Organizational Design (OD) and Change Management maintains a balance between the technical tools and techniques of data collection and analysis and the experiential facilitation of stakeholder engagement and commitment. We balance the art and science of OD & Change Management while encouraging innovation by approaching your organization’s situation from a holistic perspective.

The result is a full-service OD and Change Management practice which has earned the trust and confidence of our clients for over twenty years.

Consulting Services

 Organizational Review and Assessment

The first step in any improvement initiative is to identify your current strengths and weaknesses in relations to your objectives. Our organizational review employs multiple lines of evidence to provide a fact-based assessment including governance, structure, key processes and organizational culture and climate.

Business Transformation

Business transformation, whether it is slow and gradual or more sudden and dramatic, requires a change management strategy and plan. We can assist your organization by providing a consultative approach to planning and implementation, where success is assured through the optimal level of management and employee engagement.

Culture Change

More and more organizations are realizing that they need a culture change in order to move forward effectively. Our specialists can assess the gap between your current and your preferred organizational culture and assist in making the transition.

Knowledge Management

For organizations that depend upon the corporate knowledge and subject matter expertise of their soon-to-be retiring cadres of “knowledge workers”; we offer an effective solution based upon an in-depth understanding of communities of practices and how they work.

IM/IT Implementation

We have developed an integrated change management solution, specifically designed for IM/IT project implementation in line with the Treasury Board Secretariat (TBS) Enhanced Management Framework.

Stakeholder Consultations

Whether it is to meet a statutory requirement, Office of the Auditor General (OAG) direction or any other reason to conduct a formal stakeholder consultation exercise, we offer professional assistance for your organization which assures a balanced impartial approach – even to the most sensitive issues of the day.