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Category:quality


The Culture of Quality

This week we invited Sam Jbarah to contribute to the Delta Blog. Sam has been a long-time commenter here on our site, and it has become obvious that he shares a great many of the same views as we do. So, when he started talking to us about…

The SWOT Analysis: Will it ever die?

The SWOT analysis has been around, seemingly, forever. This is interesting only because nothing in the world of business management lasts for more than a couple of years before the big publishers and the HBR glitterati move us on to the…

What’s Love Got to Do With It?

Without a doubt, managers can create amazing changes by learning, living, and leading the vision of a better workplace—somewhere people can make their best contributions. The ‘L’ theme is an intriguing one that brought a stream of other…

Why You Should Trust Management Consultants with the Life of Your Organization

Dwight Mihalicz, MBA, CMC, is well known for his ability to guide management teams through the unpredictable business landscape that we all face today. And this article so clearly captures the issue that many of us struggle with – why…

The First Step: Care.

Seth Godin has written 17 books. Most are best-sellers. His marketing blog is required reading for many. Seth writes, in this gem, about the importance of caring: You’ve probably been to the hotel that serves refrigerated tomatoes in…

Getting to The Root of The Problem with The 5 Why’s

For want of a nail the shoe was lost.

 For want of a shoe the horse was lost.

 For want of a horse the rider was lost.

 For want of a rider the battle was lost.

 For want of a battle the kingdom was lost.

 And all for the want of a…

10 Guiding Principles for an Effective Performance Measurement Framework (revisited)

In our last post, Geoff Schaadt explored Performance Measurement and the effect that an appropriately implemented Performance Measurement program can have on organizational impact. With that in mind, we thought that it would be…

Creating Organizational Impact with Performance Measurement

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth."     - W. Edwards Deming Acknowledging the wisdom of Dr. Deming and his warning against over-relience on metrics, it remains true that…

Lean Management in 3 Steps

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) So, they decide to ease into…

Lean Management and Organizational Transformation

Lean seems to be everywhere. Lean Startup, Lean Healthcare, Lean Manufacturing, Lean IT, Lean Accounting... But – other than a label on your hamburger package – what is this Lean? The Book The simple answer is that a grad student…

4 Steps to Asking Better Questions (updated)

“We can’t get people to do the little things right, how am I supposed to get them to change the way they do the big things?” I hear this all the time. My answer? “I don’t know.” Because I don’t. No one does. Even small problems…

Habit and Creating Change

I recently had occasion to read “The Power of Habit” by Charles Duhigg, which provides an interesting perspective on the management of change.  Habit and Behaviour Most behaviour is a result of habit.  We rely on habit for comfort…

W. Edwards Deming – Prophet in His Own Land

Drive out fear. If you are familiar with the work of legendary management consultant, W. Edwards Deming, this phrase is nothing new. Sadly, far too few managers and leaders in North America are aware of his contributions to the modern…

CFIA Report: XL Foods Recall Preventable with Proper Culture

In September 2012, XL Foods – the second largest meat processing plant in Canada, representing one-third of the beef processing capacity in the country – was shut down in what would become the largest meat recall in Canadian history. I…

Business Processes: Doing Things Right or Doing the Right Thing

OK, so your organization has done a review of your processes – your processes are now well documented and you’ve identified the measures (data that can be tracked), built systems to track that data, and then implemented control…

Food Safety and the Leadership Vacuum – Dallas 2013

Last week I had the pleasure of participating in the 3rd annual Food Manufacturing and Safety Forum in Dallas, Texas. Delta Partners was there to discuss our consulting capacity in organizational development and change management, as…

Food Safety and the Globalization Challenge

Globalization has been radically transforming markets and entire industries for long enough now that it’s no longer an interesting conversation. However, the food and beverage industry moved more slowly than other manufacturers to…

How to make your employees care about quality

You can’t. There are certainly still those managers who think they can tell their people what to do, what to think and what to care about – then ‘Prest-o, Change-o!’ – some magic happens, and everyone on the production floor is…

Regulatory, Quality, and Food Safety – Lessons from Toronto

If you could guarantee a strong food safety culture and compliance in two steps – would you do it? Last week (October 23rd and 24th) I attended the 3rd Annual Food Regulatory & Quality Assurance Summit in Toronto. The two-day event was…

Food Safety Culture at the Heart of Canada’s Largest Meat Recall

Over the past month XL Foods Inc, Brooks plant in southern Alberta has been the focus of Canada's largest meat recall in history.  Information about the current recall at XL is still preliminary, however, the information available…