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Category:performance measurement


Back to The Future with Management By Objectives

The management-leadership field, as vast as it is with perspectives and theories aplenty, still finds a need to recycle ideas from the past. There are only so many ways to slice and dice theories on how to motivate people; manage–make that…

10 Guiding Principles for an Effective Performance Measurement Framework (revisited)

In our last post, Geoff Schaadt explored Performance Measurement and the effect that an appropriately implemented Performance Measurement program can have on organizational impact. With that in mind, we thought that it would be…

Creating Organizational Impact with Performance Measurement

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth."     - W. Edwards Deming Acknowledging the wisdom of Dr. Deming and his warning against over-relience on metrics, it remains true that…

Efficiency Indicators: Some Recent Lessons Learned

As we have spoken about previously, Treasury Board Secretariat (TBS) has added program efficiency indicators to the MRRS refresh for 2014-2015. Lessons Learned In March we launched our Efficiency Indicator methodology, and over the…

Corporate Culture, The Balanced Scorecard, and The Grand Jury

Culture eats strategy for breakfast. It's a well-established cliché, and not without merit.  But as long as you follow the rules, culture can't get you in any real trouble.  Right? Let's consider a new line... Culture eats…

Enterprise Risk Management, Planning, and Decision-Making (Pt 2)

In the first post on ERM, we discussed what Enterprise Risk Management means and some approaches that you can take to identify risks.  However, the article ended with a big, “And I’m supposed to do what with this information?” So, let’s…

Enterprise Risk Management, Planning, and Decision-Making

The Oxford Dictionary defines risk as “a situation involving exposure to danger” or “the possibility that something unpleasant will happen”.  We prefer to use a neutral definition of the term “risk”: Risk is the combination of the…

Getting to the root of the problem with the 5 Why’s

For want of a nail the shoe was lost.
 For want of a shoe the horse was lost.
 For want of a horse the rider was lost.
 For want of a rider the battle was lost.
 For want of a battle the kingdom was lost.
 And all for the want of a…

From Compliance to Performance: The 16th Annual PPX Symposium

The theme of the Sixteenth PPX Annual Symposium – From a Compliance Mindset to a Performance Culture – gets to the heart of the challenge posed by results-based management (RBM) but … is RBM still relevant in Government? That was the…

Why Measure Performance and How to Get Started

Like most organizations, you probably dedicate significant time and resources to planning – strategic planning, operational planning, business planning, program planning, project planning, even planning for meetings. How do you know if…

Building a Performance Culture in the Public Service

The theme of the forthcoming PPX Annual Symposium - From a Compliance Mindset to a Performance Culture – gets to the heart of the challenge posed by results-based management.  One of the keynote questions is “… what level of cultural…

Why All Public Service Managers Need to Care About Evaluation

Results-based management in its current iteration has been around for over ten years and has taken firm root in the Public Service modus operandi as evidenced by the new Policy on Evaluation that requires all direct spending to be…

Measurement and Evaluation: Integrating the Functions at PPX

from: Performance and Planning Exchange (PPX) - November 28, 2011 This morning I attended another excellent PPX sharing and learning event at which senior performance measurement and evaluation managers from TBS and several line…

PSES 2011 - Make your voice heard! (updated)

Update: the 2011 PSES has been extended to October 7th! Public Service employees have only 3 8 days left to complete the 2011 Public Service Employee Survey (PSES). Twenty-eight of the seventy substantive questions address the…

4 Myths of Performance Measurement

The development of a strategic performance measurement system is a critical process for the overall success of any organization. There are, however, a few myths about the development of performance measures that are often discussed and…

The Essence of Evaluation

The LPGA Commissioner, Michael Whan, just announced the plan to inaugurate a fifth major tournament on the LPGA tour, sparking a discussion on the Morning Drive television program about fairness … Annika Sorenstam, for example, had…

What is Program Evaluation and Does it Really Matter?

A great deal is written about the self-identity of ‘evaluation’ as a discipline and/or a profession.  Viewpoints abound concerning the role and expectations of evaluators, ranging in scope from mere collector and presenter of factual data…

10 Guiding Principles for an Effective Performance Measurement Framework

Like most organizations, you probably dedicate significant time and resources for planning – strategic planning, operational planning, business planning, program planning, project planning, even planning for meetings.  How do you know if…

The Five Levels of Teams: Where Are You on the Team Curve?

The modern workplace has moved away from the lone expert grinding away at her craft, to a landscape dominated by teams and group activity.  This trend will only increase as Gen Y and Gen Z - with their propensity for working in groups…