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Category:engagement


“We have to change our culture.”

“We have to change our culture.” It’s been muttered by every frustrated leader, in every organization, in both the public and the private sectors. But what most of them mean is, “We have to change the way we do things around here.” At…

The Micromanagement Disease

I recently read a thought provoking article concerning micromanagement in the Harvard Business Review. The article, written by Muriel Wilkins, outlines a list on signs that signal a tendency towards micromanagement. I suggest that if this…

Why Your Managers Aren’t Managing Effectively (Hint: It’s Not Their Fault)

There are a variety of factors at play that obstruct manager effectiveness. For our research purposes, we identified the key dimension: accountability. In this context, accountability is “an obligation for which one can be held to account…

Leadership Matters

“Leadership is the art of getting someone else to do something you want done, because he wants to do it.”      - Dwight D. Eisenhower The success of an organization is directly related to the caliber of leadership throughout the…

Lean and The Future of Management

The phrase “Lean manufacturing” was invented in 1990 for the book The Machine That Changed the World to describe the approach that Toyota used to manage operations and employees. The impact that this book had on manufacturing in North…

We Are What We Pretend to Be

We are what we pretend to be. So we must be careful about what we pretend to be.      – Kurt Vonnegut This has long been one of my favourite quotes. This isn’t even the first time that I’ve used it here. We all have our personal…

Employee Engagement Is Not an Employee Problem

Do you read HBR or Forbes or Inc or Fast Company? Yes? Then no doubt you are well versed in the important role that employee engagement plays in the success of any complex organization. When talking about employee engagement, the…

Performance Management or Relationship Management?

In an ideal world, a performance management system would be so much more than just a performance agreement, a performance appraisal, a response to budget constraints, doing “more with less”, or reporting transparency. It would help create…

Elements of Leadership: Part Three – Love and The Matrix

Though you will learn quite a lot from this post on its own – please be aware that this is part three in a series that Phil is writing on essential elements of leadership. It will make even more sense if you read parts one and two as well!…

Building a High Trust Workplace: Today’s Strategic Competitive Asset

Think of a time when you worked with a group of great people, where trust prevailed, where your leader had earned a followership and where everyone worked towards the same vision. It doesn’t have to have been paid work; community service…

Elements of Leadership: Part Two – Take The Red Pill

In part one we discussed the notion that everyone's view of the world was not actually created by them, but rather by their environment, their experiences, and the decisions they subconsciously made throughout their lives. As in the…

PSES 2014: The Early Results

The early results of the 2014 Public Service Employee Survey (2014 PSES) are now available on the TBS website. And this year the full dataset is available through the Open Government website for anyone who is interested in working with the…

What’s Love Got to Do With It?

Without a doubt, managers can create amazing changes by learning, living, and leading the vision of a better workplace—somewhere people can make their best contributions. The ‘L’ theme is an intriguing one that brought a stream of other…

Elements of Leadership: Part One – The Matrix

In the movie, “The Matrix”, our protagonist, Neo, was horrified to discover that the world he lived in was not real, but rather a ‘matrix’ – a false world that had been artificially created by machines that wanted to control humans and…

Why Change Initiatives Fail

Editor’s Note: This post is a follow-up to Debra’s recently published, Is Your Organization Ready to Change? and offers some valuable food-for-thought as managers contemplate their next steps... An organization’s ability to successfully…

Is Your Organization Ready to Change?

Though it may have been painful, your organization has just gone through a large-scale change initiative. And now you are starting your next change project, right on the heels of the first one. Taken together, this just might be too much…

5 Ways You Can Become a Better Listener

We spend a lot of time in our blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. It is therefore crucial for…

What Do We Really Know About Employee Engagement?

I no longer follow the academic literature as closely as I once did.  However, as a consultant in the area of organizational behaviour and change management, I couldn’t help but be interested in a recent article in the Human Resource…

The First Step: Care.

Seth Godin has written 17 books. Most are best-sellers. His marketing blog is required reading for many. Seth writes, in this gem, about the importance of caring: You’ve probably been to the hotel that serves refrigerated tomatoes in…

The ‘Team’ Leadership Point of View

In my last post (Leadership Point of View – A Framework), I argued that we need to be fully conscious of our history and habits, and the effect these have on how we influence others. A good understanding of these facets of our personality…