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Category:competitiveness


The Culture of Quality

This week we invited Sam Jbarah to contribute to the Delta Blog. Sam has been a long-time commenter here on our site, and it has become obvious that he shares a great many of the same views as we do. So, when he started talking to us about…

Lean Management: No Posers Allowed!

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) Are you ready to Rock? For those…

What’s Love Got to Do With It?

Without a doubt, managers can create amazing changes by learning, living, and leading the vision of a better workplace—somewhere people can make their best contributions. The ‘L’ theme is an intriguing one that brought a stream of other…

What is Your Capacity for Change?

As the rate of change that our people and our organizations face continues to accelerate, many are no doubt in the process of preparing to undergo yet another “transformation”. Against this backdrop, we felt that it would be useful for…

Risk Is Not a Four Letter Word

Along with resolutions, a new year often means change and new initiatives. New opportunities can be an exciting time, but before you jump feet first into a new project/initiative, you should ask yourself: Is it worth the risk? What are…

Why You Should Trust Management Consultants with the Life of Your Organization

Dwight Mihalicz, MBA, CMC, is well known for his ability to guide management teams through the unpredictable business landscape that we all face today. And this article so clearly captures the issue that many of us struggle with – why…

What Do We Really Know About Employee Engagement?

I no longer follow the academic literature as closely as I once did.  However, as a consultant in the area of organizational behaviour and change management, I couldn’t help but be interested in a recent article in the Human Resource…

The First Step: Care.

Seth Godin has written 17 books. Most are best-sellers. His marketing blog is required reading for many. Seth writes, in this gem, about the importance of caring: You’ve probably been to the hotel that serves refrigerated tomatoes in…

10 Guiding Principles for an Effective Performance Measurement Framework (revisited)

In our last post, Geoff Schaadt explored Performance Measurement and the effect that an appropriately implemented Performance Measurement program can have on organizational impact. With that in mind, we thought that it would be…

Creating Organizational Impact with Performance Measurement

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth."     - W. Edwards Deming Acknowledging the wisdom of Dr. Deming and his warning against over-relience on metrics, it remains true that…

Lean Management in 3 Steps

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) So, they decide to ease into…

Lean Management and Organizational Transformation

Lean seems to be everywhere. Lean Startup, Lean Healthcare, Lean Manufacturing, Lean IT, Lean Accounting... But – other than a label on your hamburger package – what is this Lean? The Book The simple answer is that a grad student…

W. Edwards Deming – Prophet in His Own Land

Drive out fear. If you are familiar with the work of legendary management consultant, W. Edwards Deming, this phrase is nothing new. Sadly, far too few managers and leaders in North America are aware of his contributions to the modern…

Lac-Mégantic and The Tragedy of Corporate Culture

Lac-Mégantic is a picture-postcard town in the historic Eastern Townships of Quebec. It has served as a civic hub of the region, and many of the residents are employed in lumber related industries – with tourism becoming an increasingly…

Business Processes: Doing Things Right or Doing the Right Thing

OK, so your organization has done a review of your processes – your processes are now well documented and you’ve identified the measures (data that can be tracked), built systems to track that data, and then implemented control…

Food Safety and the Leadership Vacuum – Dallas 2013

Last week I had the pleasure of participating in the 3rd annual Food Manufacturing and Safety Forum in Dallas, Texas. Delta Partners was there to discuss our consulting capacity in organizational development and change management, as…

Food Safety and the Globalization Challenge

Globalization has been radically transforming markets and entire industries for long enough now that it’s no longer an interesting conversation. However, the food and beverage industry moved more slowly than other manufacturers to…

The Business Case for Strategic Planning in Municipal and Regional Governments

If only we had done this two years ago, we would have been working closer together as an organization. This statement reflected the frustration that members of both the (elected) County Council and the (hired) County Staff and…

Service Improvement - What are the alternatives?

By and large, organizations focus on people, procedures, and tools to improve their business.  They carelessly ignore the fact that it is the processes used in an organization – and the way that these processes are aligned – that holds…

Strategic Planning and Risk Management

In the first blog of this series Strategic Planning as an Organizational Learning Model, I suggested that a strategic plan should represent the best of the collective learning of the organization. My second post dealt with Strategic…