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Category:communication


Leadership Matters

“Leadership is the art of getting someone else to do something you want done, because he wants to do it.”      - Dwight D. Eisenhower The success of an organization is directly related to the caliber of leadership throughout the…

Your Change Management Plan Is Junk

I am frequently invited to speak on the subject of change management. While I’m there, I always try to speak with a few people about their experiences as they try to make change happen within their own teams. And, honestly, I think the…

Changing Culture: A Delta Partners White Paper

Changing Culture is a new white paper from Delta Partners.   “We have to change our culture.” This is the opening line from a new White Paper by Delta Partners' Senior Consultant, Geoff Schaadt. It's a statement that is made by far too…

Meetings, Bloody Meetings

  “Meetings, bloody meetings!”  Does this sound familiar to you?  Yes, those were the words of John Cleese in his 1976 British comedy training film. For those of you who are aware of this film, or have been around long enough to forget…

10 Must-Have Communication Skills for Business Success

This is new for us – we've never posted an infographic on the Delta Blog before. But I came across this one that was published by Salesforce Canada, and I thought that it nicely captured some of the same messages that we try to share with…

Leading Through Change - Webinar Recording

As many of our regular readers know, from time to time I conduct webinars on various management topics. And, a few months ago, I had a webinar in which we discussed the importance of leadership whenever you are attempting to implement…

Employee Engagement Is Not an Employee Problem

Do you read HBR or Forbes or Inc or Fast Company? Yes? Then no doubt you are well versed in the important role that employee engagement plays in the success of any complex organization. When talking about employee engagement, the…

Performance Management or Relationship Management?

In an ideal world, a performance management system would be so much more than just a performance agreement, a performance appraisal, a response to budget constraints, doing “more with less”, or reporting transparency. It would help create…

Elements of Leadership: Part Three – Love and The Matrix

Though you will learn quite a lot from this post on its own – please be aware that this is part three in a series that Phil is writing on essential elements of leadership. It will make even more sense if you read parts one and two as well!…

Elements of Leadership: Part Two – Take The Red Pill

In part one we discussed the notion that everyone's view of the world was not actually created by them, but rather by their environment, their experiences, and the decisions they subconsciously made throughout their lives. As in the…

PSES 2014: The Early Results

The early results of the 2014 Public Service Employee Survey (2014 PSES) are now available on the TBS website. And this year the full dataset is available through the Open Government website for anyone who is interested in working with the…

What’s Love Got to Do With It?

Without a doubt, managers can create amazing changes by learning, living, and leading the vision of a better workplace—somewhere people can make their best contributions. The ‘L’ theme is an intriguing one that brought a stream of other…

Elements of Leadership: Part One – The Matrix

In the movie, “The Matrix”, our protagonist, Neo, was horrified to discover that the world he lived in was not real, but rather a ‘matrix’ – a false world that had been artificially created by machines that wanted to control humans and…

Yes, You Should Have a Team Charter

There is a popular mythos that lives in our collective psyche of the solitary genius, toiling away, alone in his garage. After years of lonely, unappreciated work he emerges to stun us all with his visionary, world-changing invention.…

Why Change Initiatives Fail

Editor’s Note: This post is a follow-up to Debra’s recently published, Is Your Organization Ready to Change? and offers some valuable food-for-thought as managers contemplate their next steps... An organization’s ability to successfully…

Is Your Organization Ready to Change?

Though it may have been painful, your organization has just gone through a large-scale change initiative. And now you are starting your next change project, right on the heels of the first one. Taken together, this just might be too much…

5 Ways You Can Become a Better Listener

We spend a lot of time in our blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. It is therefore crucial for…

Leadership Point of View – Teamwork!

In my first post in this series on a Leadership Point of View – A Framework, I argued that a “leadership point of view”, solidly anchored in our own experiences and integrated with our personality, is essential for understanding how we…

The First Step: Care.

Seth Godin has written 17 books. Most are best-sellers. His marketing blog is required reading for many. Seth writes, in this gem, about the importance of caring: You’ve probably been to the hotel that serves refrigerated tomatoes in…

The ‘Team’ Leadership Point of View

In my last post (Leadership Point of View – A Framework), I argued that we need to be fully conscious of our history and habits, and the effect these have on how we influence others. A good understanding of these facets of our personality…