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Category:change management


“We have to change our culture.”

“We have to change our culture.” It’s been muttered by every frustrated leader, in every organization, in both the public and the private sectors. But what most of them mean is, “We have to change the way we do things around here.” At…

The Culture of Quality

This week we invited Sam Jbarah to contribute to the Delta Blog. Sam has been a long-time commenter here on our site, and it has become obvious that he shares a great many of the same views as we do. So, when he started talking to us about…

Leadership Matters

“Leadership is the art of getting someone else to do something you want done, because he wants to do it.”      - Dwight D. Eisenhower The success of an organization is directly related to the caliber of leadership throughout the…

Your Change Management Plan Is Junk

I am frequently invited to speak on the subject of change management. While I’m there, I always try to speak with a few people about their experiences as they try to make change happen within their own teams. And, honestly, I think the…

Changing Culture: A Delta Partners White Paper

Changing Culture is a new white paper from Delta Partners.   “We have to change our culture.” This is the opening line from a new White Paper by Delta Partners' Senior Consultant, Geoff Schaadt. It's a statement that is made by far too…

Leading Through Change - Webinar Recording

As many of our regular readers know, from time to time I conduct webinars on various management topics. And, a few months ago, I had a webinar in which we discussed the importance of leadership whenever you are attempting to implement…

Lean and The Future of Management

The phrase “Lean manufacturing” was invented in 1990 for the book The Machine That Changed the World to describe the approach that Toyota used to manage operations and employees. The impact that this book had on manufacturing in North…

We Are What We Pretend to Be

We are what we pretend to be. So we must be careful about what we pretend to be.      – Kurt Vonnegut This has long been one of my favourite quotes. This isn’t even the first time that I’ve used it here. We all have our personal…

Building a High Trust Workplace: Today’s Strategic Competitive Asset

Think of a time when you worked with a group of great people, where trust prevailed, where your leader had earned a followership and where everyone worked towards the same vision. It doesn’t have to have been paid work; community service…

What’s Love Got to Do With It?

Without a doubt, managers can create amazing changes by learning, living, and leading the vision of a better workplace—somewhere people can make their best contributions. The ‘L’ theme is an intriguing one that brought a stream of other…

What is Your Capacity for Change?

As the rate of change that our people and our organizations face continues to accelerate, many are no doubt in the process of preparing to undergo yet another “transformation”. Against this backdrop, we felt that it would be useful for…

Why Change Initiatives Fail

Editor’s Note: This post is a follow-up to Debra’s recently published, Is Your Organization Ready to Change? and offers some valuable food-for-thought as managers contemplate their next steps... An organization’s ability to successfully…

Is Your Organization Ready to Change?

Though it may have been painful, your organization has just gone through a large-scale change initiative. And now you are starting your next change project, right on the heels of the first one. Taken together, this just might be too much…

5 Ways You Can Become a Better Listener

We spend a lot of time in our blog posts talking about employee engagement and how the single greatest driver of employee engagement is the employee’s personal relationship with their immediate supervisor. It is therefore crucial for…

What Do We Really Know About Employee Engagement?

I no longer follow the academic literature as closely as I once did.  However, as a consultant in the area of organizational behaviour and change management, I couldn’t help but be interested in a recent article in the Human Resource…

Layoff Survivors - What can a manager do for those still standing?

In light of the recent events at Microsoft, we thought that it would be appropriate to revisit a popular piece published on the Delta Blog. Originally posted two years ago under the title ‘Demoralized Workforce – What can a manager…

With ‘Mission Statement’ Weird Al Just Wrote a Song About Your Office

If ‘Weird Al’ Yankovic has just moved from mildly amusing to curiously offensive, it’s time to take a close look at your communication style. If Weird Al just moved from mildly amusing to a comedic genius, then you… don’t have…

We Should Thank Comcast for Teaching The Importance of Culture

By now you may have heard the story of Ryan Block and his humorous/tragic attempt to have his Comcast internet service discontinued. Ryan Block isn’t “real life” famous, but he most certainly is “internet famous”. Just check out his…

Lean Management in 3 Steps

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) So, they decide to ease into…

17 Basic Steps to Kick-Start Your Change Management Program

You know you’ve lived it. We all have. Every manager who has ever been handed a new program, policy, or initiative, followed by the Picardesque, “Make it so." So here, for you who are feeling overwhelmed and don’t quite know where…