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Geoff Schaadt


“We have to change our culture.”

“We have to change our culture.” It’s been muttered by every frustrated leader, in every organization, in both the public and the private sectors. But what most of them mean is, “We have to change the way we do things around here.” At…  continue reading

Your Change Management Plan Is Junk

I am frequently invited to speak on the subject of change management. While I’m there, I always try to speak with a few people about their experiences as they try to make change happen within their own teams. And, honestly, I think the…  continue reading

The SWOT Analysis: Will it ever die?

The SWOT analysis has been around, seemingly, forever. This is interesting only because nothing in the world of business management lasts for more than a couple of years before the big publishers and the HBR glitterati move us on to the…  continue reading

Changing Culture: A Delta Partners White Paper

Changing Culture is a new white paper from Delta Partners.   “We have to change our culture.” This is the opening line from a new White Paper by Delta Partners' Senior Consultant, Geoff Schaadt. It's a statement that is made by far too…  continue reading

10 Must-Have Communication Skills for Business Success

This is new for us – we've never posted an infographic on the Delta Blog before. But I came across this one that was published by Salesforce Canada, and I thought that it nicely captured some of the same messages that we try to share with…  continue reading

Leading Through Change - Webinar Recording

As many of our regular readers know, from time to time I conduct webinars on various management topics. And, a few months ago, I had a webinar in which we discussed the importance of leadership whenever you are attempting to implement…  continue reading

Lean Management: No Posers Allowed!

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) Are you ready to Rock? For those…  continue reading

Lean and The Future of Management

The phrase “Lean manufacturing” was invented in 1990 for the book The Machine That Changed the World to describe the approach that Toyota used to manage operations and employees. The impact that this book had on manufacturing in North…  continue reading

We Are What We Pretend to Be

We are what we pretend to be. So we must be careful about what we pretend to be.      – Kurt Vonnegut This has long been one of my favourite quotes. This isn’t even the first time that I’ve used it here. We all have our personal…  continue reading

Employee Engagement Is Not an Employee Problem

Do you read HBR or Forbes or Inc or Fast Company? Yes? Then no doubt you are well versed in the important role that employee engagement plays in the success of any complex organization. When talking about employee engagement, the…  continue reading

The ‘New Key Leadership Competencies’ - Nicely Done!

Canada and the world are changing rapidly. This sentence opens the preamble of The new Key Leadership Competencies that was recently released by the Office of the Chief Human Resources Officer (OCHRO) for the Government of Canada. It…  continue reading

PSES 2014: The Early Results

The early results of the 2014 Public Service Employee Survey (2014 PSES) are now available on the TBS website. And this year the full dataset is available through the Open Government website for anyone who is interested in working with the…  continue reading

What is Your Capacity for Change?

As the rate of change that our people and our organizations face continues to accelerate, many are no doubt in the process of preparing to undergo yet another “transformation”. Against this backdrop, we felt that it would be useful for…  continue reading

Yes, You Should Have a Team Charter

There is a popular mythos that lives in our collective psyche of the solitary genius, toiling away, alone in his garage. After years of lonely, unappreciated work he emerges to stun us all with his visionary, world-changing invention.…  continue reading

The First Step: Care.

Seth Godin has written 17 books. Most are best-sellers. His marketing blog is required reading for many. Seth writes, in this gem, about the importance of caring: You’ve probably been to the hotel that serves refrigerated tomatoes in…  continue reading

Comcast says “We’ll change!” They won’t.

If you haven’t heard the tragicomedy of the Comcast “retention specialist” refusing to let a customer cancel his service, you can start with my post here. The amount of negative press that this story generated both on the internet and in…  continue reading

With ‘Mission Statement’ Weird Al Just Wrote a Song About Your Office

If ‘Weird Al’ Yankovic has just moved from mildly amusing to curiously offensive, it’s time to take a close look at your communication style. If Weird Al just moved from mildly amusing to a comedic genius, then you… don’t have…  continue reading

We Should Thank Comcast for Teaching The Importance of Culture

By now you may have heard the story of Ryan Block and his humorous/tragic attempt to have his Comcast internet service discontinued. Ryan Block isn’t “real life” famous, but he most certainly is “internet famous”. Just check out his…  continue reading

Creating Organizational Impact with Performance Measurement

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth."     - W. Edwards Deming Acknowledging the wisdom of Dr. Deming and his warning against over-relience on metrics, it remains true that…  continue reading

Lean Management in 3 Steps

A lot of executives have heard about Lean management and would like to try it - seems like a good idea. (Even the Prime Minister’s Advisory Committee on the Public Service thinks Lean is a good idea!) So, they decide to ease into…  continue reading